Help & Support
Common questions
Why isn't my post on Home yet?
Every new post is checked by a moderator first. Until then it shows as “Under review” in Profile. You'll get a notification when it's live.
Why wasn't my post approved?
The notification about it says why, for example a photo that's too dark to see the pet. Fix it with Edit post and it goes back for review.
How do I change my post?
Open it from Profile, My posts, and tap Edit post. A new photo is checked again before it shows.
My pet is home. What do I do?
Open the post from Profile, My posts, and tap Mark as reunited. It leaves the feed and stays on your profile.
Why don't I see a post I know exists?
Home only shows pets within the distance set in Filters (10 km unless you change it). Searching its 7-digit Pet ID finds it at any distance.
Is my phone number public?
Only on posts where you turn on Show my phone number. Never send money or codes to someone who calls about your pet.
How do I turn off notifications?
In Profile, tap Notifications and choose what you get.
Someone is bothering me
Tap ⋯ on their post or comment to report or block them. You can see and undo blocks in Profile, Privacy and safety.
How do I delete my account?
In Profile, scroll to the bottom and tap Delete account. Can't open the app? See Delete your account.
Still need help?
In the app, go to Profile > Help & Support, or email us. Tell us what happened and what you expected.